Help Centre
How Can We Help?
Quick start steps, pricing answers, and ways to get hands-on support for Retention Hub.
Quick Start
- 1Install Retention Hub from the Shopify App Store
- 2Connect your store and choose Free or a paid plan
- 3Set earn rules, rewards, and VIP tiers
- 4Enable checkout + customer account loyalty views
- 5Launch your branded loyalty page
Getting Started
Install Retention Hub and launch your first loyalty program.
Plans & Pricing
Compare Free, Starter, Growth, and Scale — no feature paywalls.
Product Modules
Points, referrals, VIP tiers, campaigns, and customer accounts.
Pricing FAQ
How order-based pricing works, upgrades, and what’s included.
Blog & Insights
Loyalty strategy and retention tips for Shopify merchants.
Book a Demo
Walk through setup with our team — takes under a minute to request.
Still Need Help?
Book a demo for a guided walkthrough, or contact support for account and billing questions.
Free plan available · 14-day trial on paid plans